To contact our Support Team, complete the form below:

Start with Step 1 to complete the easy 3 step process to reach our Support Team.

As you complete each step, new steps will appear.

Please Note: We have a small, but dedicated Support Team and a LOT of messages; however, we strive to reply to all messages within 24-72 hours.

Step 1: Tell Us About Your Question

What is the topic of your question?*

Select a category from the dropdown below and complete any additional fields that may appear.

Due to the complex nature of food-related questions, we are only able to answer individual questions during the coaching calls for program participants. To help you answer your own question, we have compiled a comprehensive list of the most commonly asked questions which you can find HERE. If you don’t find what you're looking for, please submit a request through the Boot Camp website for the question to be answered on an upcoming coaching call. We do our best to answer each and every question from our Boot Camp participants, and then also review if there are questions that should be added to the FAQs.

If you have a food related question that you’d like Susan to answer in a VLOG, please click here to send it in and we will review as time allows.

What kind of Research Program question would you say this is?*

Please enter a short description*

What kind of survey issue are you having?*

Please enter a short description*

What kind of payment/refund question would you say this is?*

Please enter a short description*

What kind of tech support question would you say this is?*

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Please note that AOL, MSN, and Hotmail will mark BLE emails as Spam. If your email address on file with us is from one of those providers, please check your other folders before continuing to send a message. If you would like to change your email on file to a different provider to avoid this issue, just let us know and we would be happy to do so!

What type of device are you using to access Bright Line Eating?*

What type of computer are you using?*

Which Internet browser(s) are you using?*

Edge
Internet Explorer
Chrome
Firefox
Other

Which Internet browser(s) are you using?*

Safari
Opera
Chrome
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Other

Which browser?

Have you checked to see if your issue appears in another Internet browser?*

Yes
No

Please check another browser to see if your issues appears the same there. If you do, please update your answer to "Yes" and let us know which browser you used.

What other Internet browser(s) did you try?*

Edge
Internet Explorer
Chrome
Firefox
Other

What other Internet browser(s) did you try?*

Safari
Opera
Chrome
Firefox
Other

Which browser?

What type of mobile device are you using?*

What type of smart phone are you using?

What type of tablet are you using?

Have you checked to see if your issue appears on another device?*

Yes
No

What category or categories do you think this should be listed under?

What kind of B-Life question would you say this is?*

Please note: If you have just modified your account, such as by updating your credit card on file, it may take a moment to sync to the server. Please try logging in a second time before completing this form. If you're still receiving the error message, continue with the questions below. Thank you for your patience.

Are you a Bright Lifer?*

Yes
No

B-Life is currently available for Bright Lifers only. Thank you for your patience. We can’t wait for you start using B-Life!

What type of device are you using?*

Please note: B-Life is only available at this time for iOS devices (iPhone/iPad).

What type of iPad do you have?*

What type of iPhone do you have?*

At this time, B-Life is only available on iOS (iPhone/iPad) devices. To our surprise, Android makes over 1100 devices, which mean it takes longer to build B-Life for Android. Please stay tuned!

When was the last time you successfully opened B-Life without an error message?*

Typically, an error message appears when you need to update to new version of B-Life. Please go into the settings on your phone and update to the latest version of B-Life. If you are unsure of how to do this, please do a Google search for a “how-to” video. For example, search for, “How to update app on iPhone 7.” If you click on “Videos” under the Google search bar near the top of the page, it will list the available videos to view. Once you have updated to the latest version of B-Life, close out of the application and try reopening. If this still does not fix the error message, please describe the issue below and upload a screenshot from your device showing the error message.

Upload Your Screenshot

Please note: If you are unsure of how to take a screen shot on your device, please do a Google search for a “how-to” video. For example, search for, “How to take a screenshot on an iPhone 7.

Drop files here or

To update your billing/credit card information, please log in to our My Account site at myaccount.brightlineeating.com.

B-Life is continuously being developed with new features and improvements. We are unable to take suggestions at this time. If you have another issue or question unrelated to future features, please tell us about it below. If you have a screenshot to help describe your questions or concern, please upload that below, as well.

Upload Your Screenshot

Please note: If you are unsure of how to take a screen shot on your device, please do a Google search for a “how-to” video. For example, search for, “How to take a screenshot on an iPhone 7.

Drop files here or

Thank you for your interest in working for Bright Line Eating. The Support Center team does not handle job applications, as this is a different department. If you saw a job posting, please apply with the link provided and someone from the hiring team will be in touch. If the link no longer works, the position has been filled. If you did not see a job posting, but are trying to send us your information, please wait for a posted position that fits your skill set.

What Is Your Question?*

Which Bright Line Eating Memberships would you like to cancel auto-renewal for?*

Please check all that apply.

Bright Lifers
Bright Line Freedom Circle
Other

Please specify which product you would like to cancel:*

Do you know your renewal date?*

Yes
No

Please select your renewal date:

If you have more than one, please select the earliest date.

Is there anything we can do to help you before you choose to cancel?*

Here at Bright Line Eating, we're doing what we can to support our community and help those who need to stay close. If your request is due to financial concerns, please let us know. We can also connect you with a team member to offer you more support, if you desire.

Please tell us a bit about yourself and what you're looking for:*

What would be your desired outcome/solution to your question/issue?

*Note: There are many potential solutions to any given inquiry/issue we receive. In order to make sure we resolve your request to the best of our ability, we'd like a better idea of what an ideal solution would mean to you.

What is the page number of your correction?*

Please describe EXACTLY what is incorrect, in your opinion? The more details, the better.*

Please describe your practice/business:*

Do you have a website for your practice/business?*

Yes
No

What is the URL of your website?*

Do you have an email list?*

Yes
No

How many are on your list?*

Step 2: How Can We Contact You?

Name*

First Last

Phone Number*

Email Address*

Is it possible you have any other email addresses associated with Bright Line Eating or any of our Online Community Houses?*

Yes
No

Alternate Email Address 1

Alternate Email Address 2

Alternate Email Address 3

City*

State*

Country*

Step 3: Send Your Question to Our Support Team!

Comments

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