Payments & Refunds FAQs

The following FAQs are for payments and refunds.

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How can I cancel my membership before it renews?

You may cancel your automatic subscription/membership renewal at any time by going to https://support.brightlineeating.com and clicking on the banner at the bottom of the page to contact our Support Team. Choose the “Cancel Auto-Renewal” option from the drop-down box, and …

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How do I update my credit card and/or billing information on file?

To update your credit card or billing information on file for your Bright Line Eating account, please fill out the form HERE, and someone will be in contact shortly. When you update your credit/debit card on file, the card you …

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What is your refund policy?

Unless otherwise stated, we offer full refunds for all product purchases made from Bright Line Eating. (Please refer back to the order page you used at the time of purchase.) If customers are not satisfied with a digital product purchase, …

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Can I make multiple payments for the Boot Camp?

Yes. The Boot Camp cost can be broken into three equal payments. The first payment is charged at registration, and the remaining payments occur monthly on that same day for the following two months. There is a finance fee included …

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What is the cost of the Boot Camp?

The cost of each Boot Camp varies. This information becomes available once registration opens for the next Boot Camp.

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I can’t afford to join the Boot Camp but I really need help. Are there any other options?

We truly understand finances may prevent you from participating in the Boot Camp. Fortunately, there are viable alternatives that are free. These come in the form of 12-step programs for food addiction and compulsive overeating. The program we recommend the …

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What methods of payment do you accept?

We accept VISA, MasterCard, American Express, Discover, and PayPal. (This includes gift cards branded with any of the major credit card logos.)

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How do I request an invoice of my order(s)?

Please fill out the form here to request that your invoice(s) be emailed to you.

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What if I have additional billing questions?

Please fill out the form here to request any assistance you may need.

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When can I expect my payment to be deducted after I update my billing information?

Any pending or past due balances will be charged within 24-72 hours of your billing information being updated.

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