Tech Support FAQs

The following FAQs are regarding technology-related issues.

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What are some recommendations for free video or telephone conference calls?

Although there are plenty of options available, here are some companies we suggest: Freeconferencecall.com UberConference Zoom Google Hangouts Gloalfi Skype

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How do I navigate recorded calls?

You can jump to any time of the recording by clicking within the bar above the Play/Pause controls. This bar will change colors from gray, to orange, to red. Gray shows the portion of the recording that is still loading, …

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Every time someone posts in the group, I receive an email and it is overwhelming. Can I turn this feature off?

If you go to your account settings on Facebook from the drop down arrow beside the lock icon, you will be brought to a page where you can edit your notification settings. From here, on the left of the page, …

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How do I turn off notifications from the group to keep them out of my regular news feed?

You can do this by going to the Facebook group page. Select “Joined” from the top Banner. Then select “Unfollow Group.” Once this is selected, you will no longer receive posts to your News Feed from the group. However, you …

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How can I send a private message to someone on Facebook?

To send a message: Click Messages at the top of the screen. Click New Message. Start typing a name into the “To” field. Names of friends will appear in a dropdown list. Select the person or people you want to …

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I just created a Facebook account, but would like a tutorial on how to use and navigate the page.

Below are two very thorough tutorials on how to use and navigate Facebook with screenshots. http://www.wikihow.com/Use-Facebook http://www.wikihow.com/Navigate-Facebook

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I would like to join the Online Support Community on Facebook, but I don’t have an account. What do I do?

If you don’t have a Facebook account, you can sign up for one in a few easy steps: Go to www.facebook.com. If you see the sign-up form, fill out your name, email address or phone number, password, birthday and gender. …

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I use a phone to access the content and I was wondering if I could set a Home Screen shortcut to the site.

You can certainly add a link to the page to your home screen on Android and iPhone systems. To do this on the iPhone you can follow these instructions… Tap-by-tap guide: 1 – When you’re on the page you want …

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I am trying to access the program from my iPhone, but it seems that the password is auto filling one of my old ones every time.

We are sorry that you are having trouble logging into the site on your iPhone. We think the issue could be on the iPhone itself, as it prompts you to save passwords for sites. We believe the solution is to …

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How can I bookmark the site or add it to my Home Screen on my iPad or iPhone?

Once you get to the login page, please click the icon with the “upward” facing arrow. Once you have done this, please select “Add Bookmark” to add the site to your bookmarks, or select “Add to Home Screen” to make …

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