Tech Support FAQs

The following FAQs are regarding technology-related issues.

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I am trying to access the program from my iPhone, but it seems that the password is auto filling one of my old ones every time.

We are sorry that you are having trouble logging into the site on your iPhone. We think the issue could be on the iPhone itself, as it prompts you to save passwords for sites. We believe the solution is to …

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How can I bookmark the site or add it to my Home Screen on my iPad or iPhone?

Once you get to the login page, please click the icon with the “upward” facing arrow. Once you have done this, please select “Add Bookmark” to add the site to your bookmarks, or select “Add to Home Screen” to make …

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I have downloaded the module as a whole from my computer, but I cannot access the content.

The content for the module is listed on the site under “Modules,” and everything should be accessible from there. It’s not necessary to download every single module, as it’s all available on the Boot Camp site and will not expire. However, …

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How can I download the modules to my iPhone/iPad?

We strongly recommend that you download the files on your computer first. Once you have them on the computer, visit www.DropBox.com and create a free account. Once you have done this, you’ll be able to open DropBox and place the video files …

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How can I join the Online Support Community?

When the Boot Camp first begins, you are sent an invitation to join in an email. You can click the link to join in the email and go to your Facebook page to access the community under your “GROUPS.” The …

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How can I update my information? (i.e. email address, password, credit card information)

To update your email address, please fill out the form HERE to contact our Support Team. They will update your account with the new address. To update your password, go to https://hub.brightlineeating.com/learners/password/new and follow the prompts on that page.

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I’m unable to log in after resetting my password. How can I create a custom password?

We’re sorry that you are having trouble logging in with the “Reset Password” option. We think the issue could be resolved by clearing your browser’s cache. To do this, please select the link below which matches your device and then …

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New content isn’t showing. Help!

Our technical support team suggests revisiting your Boot Camp Home page, then going back to the Module page. This will allow your Boot Camp website to update with the new material. You can also try signing out and signing back …

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Can we download the recordings?

Of course. However, downloading isn’t necessary, as you will have indefinite access to all the materials on the Boot Camp website, even after the Boot Camp has completed.

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What if I can’t make a coaching call?

We understand life can be hectic, and with members all over the globe, it’s impossible to find a time that’s convenient for everyone (although we sure try!). For this reason, we give you the option of submitting a question before …

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