Tech Support FAQs

The following FAQs are regarding technology-related issues.

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I have downloaded the module as a whole from my computer, but I cannot access the content.

The content for the module is listed on the site under “Modules,” and everything should be accessible from there. It’s not necessary to download every single module, as it’s all available on the Boot Camp site and will not expire. However, …

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How can I download the modules to my iPhone/iPad?

We strongly recommend that you download the files on your computer first. Once you have them on the computer, visit www.DropBox.com and create a free account. Once you have done this, you’ll be able to open DropBox and place the video files …

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How can I join the Online Support Community?

When the Boot Camp first begins, you are sent an invitation to join in an email. You can click the link to join in the email and go to your Facebook page to access the community under your “GROUPS.” The …

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How can I update my information? (i.e. email address, password, credit card information)

From the main page, click on the three dots at the top right of the page and select “MY ACCOUNT.” On the next page you will have a few options to update information on your account. To update your email …

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I’m unable to log in after resetting my password. How can I create a custom password?

We’re sorry that you are having trouble logging in with the “Reset Password” option. We think the issue could be resolved by clearing your browser’s cache. To do this, please select the link below which matches your device and then …

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New content isn’t showing. Help!

Our technical support team suggests revisiting your Boot Camp Home page, then going back to the Module page. This will allow your Boot Camp website to update with the new material. You can also try signing out and signing back …

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Can we download the recordings?

Of course. However, downloading isn’t necessary, as you will have indefinite access to all the materials on the Boot Camp website, even after the Boot Camp has completed.

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What if I can’t make a coaching call?

We understand life can be hectic, and with members all over the globe, it’s impossible to find a time that’s convenient for everyone (although we sure try!). For this reason, we give you the option of submitting a question before …

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What is the Online Support Community? Is it private?

Our Online Support Community is made up of secret, anonymous Facebook groups for people who are committed to using the four Bright Lines (sugar, flour, meals, and quantities) to lose all their excess weight and live Happy, Thin, and Free. …

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Is a Facebook account required for the Online Support Community or Boot Camp?

Our Online Support Communities are currently hosted through Facebook. We chose Facebook because they have an incredibly streamlined, stable platform which has been perfected and refined over the years. Facebook is very user-friendly, available to everyone, and allows participants to …

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