I’m unable to log in after resetting my password. How can I create a custom password?

We’re sorry that you are having trouble logging in with the “Reset Password” option.

We think the issue could be resolved by clearing your browser’s cache.

To do this, please select the link below which matches your device and then follow the instructions for your browser…

Clear browser cache PC and MAC:
https://kb.iu.edu/d/ahic

Clear browser cache iPhone / iPad:
http://www.howtogeek.com/205653/how-to-clear-history-cache-and-cookies-in-safari-on-iphone-or-ipad/

Clear browser cache Android:
http://www.ubergizmo.com/how-to/how-to-clear-android-cache-apps-and-browser/

Once you have logged in successfully with the new password, you can follow these instructions to change your password:

From the main page, click on the three dots at the top right of the page and then click on “MY ACCOUNT.”

On the next page, click on the button to “Update Personal Account Info.”

Once here, scroll down the page, type in your new password twice, and click “Update My Password.”